In an effort to combat COVID-19, and to comply with all state and federal government, and CDC guidelines relating to social distancing, all Mobile Community Action, Inc. offices will remain closed to the general public until further notice.

Once you receive a confirmation number (with your scheduled appointment date and time), a representative will contact you to confirm your appointment. Please make sure you provide the correct telephone and social security numbers when scheduling an appointment.

Applications may only be completed by using the LITT Lite app, which can be installed on your mobile device (i.e., Android, iPhone, or tablet). Should you need assistance with the App, contact the location where you have scheduled your appointment (phone numbers are listed next to Centers). Applications will be accepted only from applicants, who have confirmed appointments through the Agency's appointment line. Applications without a confirmed appointment will not be processed.

List of documents required in App for assistance:

Any household member 18 years or older with zero income can obtain a Declaration of Household Income form by contacting any MCA community-service center or printing it from our website ( before the scheduled appointment. No more handwritten letters for zero income.

  • Current Picture Identification
  • Social Security Cards for everyone in the household
  • Income Verification for the prior month (all household members)
  • Current Utility bill -- must be in the name of the Head of household or spouse
  • If applicable, current documentation(s) is also needed: positive test results of Corona Virus (COVID-19), Furloughed due to COVID-19, and/or Unemployed due to COVID-19.

Please note - after reviewing your documents we may request additional information to complete your application.

For a more detailed list, please call (251) 206-6117 and press option 3

The appointments that are being made are for anyone needing assistance with their Heating bill.


Mobile Community Action seeks to reduce poverty and help low-income citizens of Mobile and Washington counties, Alabama to meet critical needs and become self-sufficient.

Locations of Mobile Community Action's Energy Assistance sites

Please note that you must be a Washington County resident in order to schedule an appointment at the Washington County Community Services Center. If you're not a Washington County resident, your appointment will be canceled.

  • Bayou La Batre - 5650 Old Pascagoula Road, Suite 106, Mobile - (251) 308-2114
  • Hillsdale - 6024 Lorma Dr., Mobile - (251) 343-3351
  • Mt. Vernon - 1200 Park St., Mt. Vernon - (251) 829-5418
  • Northside - 658-A Donald Street, Mobile - (251) 457-9883
  • Plateau/Prichard - 461 Donald Street, Mobile - (251) 457-5700 ext 1146
  • South Brookley - 1600 Boykin Blvd., Mobile - (251) 476-6425
  • South Mobile County - 5650 Old Pascagoula Road, Suite 106, Mobile - (251) 308-2115
  • Washington County - 13563 St. Stephens Ave, Chatom - (251) 847-2721
  • Wilmer/Semmes - 3810 Wulff Rd., Semmes - (251) 645-5266

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (251) 206-6117 and following the instructions.